Terms Of Service

Grow Healthy Australia Terms of Service

Effective Date: 18/02/25
These Terms of Service ("Terms") govern your access to and use of the website operated by Grow Healthy Australia ("we," "us," or "our"). By accessing growhealthy.com.au (the "Site") and using our services, you agree to be bound by these Terms. If you do not agree, you should not access or use our services.

In addition, you agree to our Privacy Policy, Refund Policy, and In addition, you agree to our Messaging Terms and Messaging Privacy Policy..

We reserve the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Continued use of the Site following any modifications constitutes acceptance of those changes.

1. Online Store Terms

  • You represent that you are at least the legal age of majority in your jurisdiction.

  • You may not use our products for any illegal purposes or violate applicable laws.

  • Transmission of viruses, worms, or harmful code is strictly prohibited.

  • Any breach of these Terms will result in immediate termination of services.

2. General Conditions

  • We reserve the right to refuse service to anyone at any time for any reason.

  • Your content (excluding credit card information) may be transferred unencrypted across various networks.

  • You agree not to reproduce, copy, sell, or exploit any part of the Service without our express written permission.

3. Accuracy, Completeness, and Timeliness of Information

  • We do not guarantee that information on our Site is accurate, complete, or up to date.

  • Historical information on the Site is provided for reference only and may not be current.

  • We reserve the right to modify content at any time, without any obligation to update existing information.

4. Modifications to the Service and Prices

  • Prices for products are subject to change without notice.

  • We reserve the right to modify or discontinue services without notice.

  • We shall not be liable for any changes, suspensions, or discontinuation of the Service.

5. Products or Services

  • Certain products may be available exclusively online and have limited quantities.

  • We do not guarantee that your monitor’s display of colors accurately represents product colors.

  • We reserve the right to limit sales, change pricing, discontinue products, or refuse sales at our discretion.

6. Accuracy of Billing and Account Information

  • We reserve the right to refuse or cancel any order placed with us.

  • Orders may be limited per customer, household, or account.

  • If we modify or cancel an order, we will attempt to notify you via email or phone.

  • You agree to provide current and complete account details for all purchases.

7. Fraud Prevention & Account Security

  • You are responsible for maintaining the security of your account credentials.

  • We are not liable for any unauthorized activity on your account.

  • Suspicious or fraudulent activity may result in immediate account suspension or legal action.

8. Chargebacks & Payment Disputes

  • If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to permanently restrict your access to our Site and services.

  • Fraudulent chargebacks will be reported to relevant financial institutions and legal authorities.

9. Shipping, Delivery & Lost Items Disclaimer

  • We are not responsible for shipping delays caused by carriers, customs, or factors beyond our control.

  • If your package is lost or delayed, please contact the shipping provider directly.

  • Refunds or replacements for lost shipments are subject to our Refund Policy.

10. No Warranties for Specific Results

  • We do not guarantee specific results from using our products or services.

  • Individual experiences may vary, and we are not responsible for outcomes that do not meet customer expectations.

11. User-Generated Content & Reviews

  • Any reviews, testimonials, or user-submitted content on our Site must be truthful and respectful.

  • We reserve the right to remove content deemed misleading, offensive, or defamatory.

12. Returns & Refunds for Subscription-Based Products

  • For subscription-based services, cancellations must be made before the next billing cycle.

  • We do not offer refunds for partially used subscription periods unless required by law.

13. Website Downtime & Maintenance

  • We may perform maintenance or experience technical difficulties that result in temporary service unavailability.

  • We are not liable for any losses due to downtime.

14. Legal Disputes & Arbitration Clause

  • In the event of any dispute, the parties agree to attempt mediation before pursuing legal action.

  • If mediation fails, disputes shall be resolved through binding arbitration in Australia.

15. Australian Consumer Law (ACL) Compliance

  • Nothing in these Terms excludes, restricts, or modifies consumer guarantees provided under the Competition and Consumer Act 2010 (Cth).

  • Customers are entitled to refunds, repairs, or replacements under ACL if products are faulty, not as described, or fail to meet acceptable quality standards.

16. Copyright & Intellectual Property

  • All content on this Site, including text, images, designs, and trademarks, is the property of Grow Healthy Australia.

  • Unauthorized use, reproduction, or distribution is strictly prohibited.

17. Indemnification

  • You agree to indemnify and hold harmless Grow Healthy Australia from any claims, damages, or liabilities related to your violation of these Terms.

18. Severability

  • If any provision of these Terms is deemed unlawful or unenforceable, it will be severed without affecting the remaining provisions.

19. Force Majeure

  • We are not liable for any failure or delay in performing obligations due to events beyond our control, including but not limited to natural disasters, strikes, supply chain disruptions, or government-imposed restrictions.

20. Termination

  • These Terms remain in effect unless terminated by you or us.

  • We may terminate or suspend your access to our Site if we determine that you have violated these Terms. In such cases, we reserve the right to cancel pending orders and refuse future service at our discretion.

21. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of Australia.

22. Changes to Terms of Service

  • We reserve the right to modify these Terms at any time.

  • Your continued use of the Site constitutes acceptance of any changes.

23. SMS & Email Marketing Policy

  • By subscribing to SMS marketing, you agree to receive recurring messages regarding orders, promotions, and notifications. Message frequency varies, and consent is not a condition of purchase. You can opt out at any time by replying STOP.

  • By subscribing to our email marketing, you agree to receive promotional emails. You can unsubscribe at any time by clicking the "Unsubscribe" link or contacting us at support@growhealthy.com.au.

24. Contact Information

For questions about these Terms, please contact us at:

  • Email: support@growhealthy.com.au

Website: growhealthy.com.au