FAQ's
WHAT CURRENCY ARE THE PRICES THAT I SEE ON THE SITE?
All prices are in AUD and all our items are shipped Fast & Free from Australia Only.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to get shipped out. Average delivery times are 3 - 12 business days. However, most times you would receive your item delivered earlier, between 3-7 business days.
Please note the courier may take up to 5 days to update you with your tracking number. Be assured your order has been shipped by us. If you don't have a tracking number within 7+ business days please contact us Here.
For More Information about shipping, please check our shipping policy page or just tap Here.
I AM NOT IN LOVE WITH MY ORDER, CAN IT BE RETURNED? WHAT IF THERE IS AN ISSUE?
We offer a 100 % money-back guarantee if the product is defective or damaged. All products come with 1-36 month money back warranty depending on your purchase, you must send the item back to us for a full refund. You must ship it back at your own expense, once we have received the returned item we will instantly return the full refund amount to you.
Please note: If your returning package is on the way, we cant refund your money until we get the item from our side.
CAN I CANCEL MY ORDER?
You can cancel your order with no penalty! You must cancel your order before it is shipped. Please contact us Here immediately! before your order gets shipped. If your order has been shipped, we can not return or refund your money back as its with the couriers and we wont be able to stop or return your order.
So please contact us Here soon as possible!
I HAVE ENTERED AN INCORRECT ADDRESS WHAT DO I DO NOW?
If you have miss spelled or accidently auto-filled in an incorrect address, we can change the address to the correct one. Only If our team has not shipped your order yet. If our team have shipped your order in these 1-3 days then no refund can be given unfortunately for your incorrect submissions.
Please contact us Here as soon possible! We will try our hardest to change your incorrect address.
HOW LONG DOES SHIPPING TAKE?
Shipping times vary as we have lots of orders fulfil daily. We try our hardest to get your order delivered to you as soon as possible. The average shipping time take 3-7 business days to arrive.
WHAT IS MONEY BACK WARRANTY?
We truly believe we make some of the most innovative products Australia Wide and we want to make sure we back that up with a risk-free Money Back Warranty ensuring our customers ae happy & satisfied with there purchase.
If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there are absolutely zero risks in buying something with us.
If your item is faulty or has not arrived, we will refund your money back instantly just contact us Here and will make it right
(Please Read) For More Information about our Money Back Warranty please read our Refund Policy or Just Tap Here to see.
DO YOU PROVIDE BUYER PROTECTION AND WHAT IS BUYER PROTECTION?
Yes! We provide Buyer Protection Service to all customers, it guarantees you to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- If the item has came faulty or broken.
- The item you received that was assured to be genuine was fake.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
Absolutely! We are here to help you make life easier! Please contact us Here and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.