Shipping Policy

Grow Healthy Australia Shipping Policy

Effective Date: 18/02/25

Fast & Free Delivery Australia Wide

At Grow Healthy Australia, we strive to offer the best shopping experience possible, ensuring fast and reliable delivery to all customers across Australia. Every day, we ship hundreds of orders while maintaining high levels of responsiveness and customer satisfaction.

1. Order Processing & Shipping Times

Processing Time:

  • All orders go through verification, quality checks, and packaging before shipment.

  • Orders typically take 24 - 72 hours to process.

  • Please note that the courier may take up to 5 days to update your tracking number, but rest assured your order has already been shipped.

Shipping Time:

  • Due to high demand, please allow 3 – 15 business days for delivery.

  • In most cases, items will arrive earlier, typically within 3 - 10 business days.

2. Our Promise to You

At Grow Healthy, we only work with reliable suppliers and conduct strict quality checks to ensure that you receive only the best products. Our customer service team is dedicated to ensuring you are completely satisfied with your purchase.

We believe in providing:
High-quality products at the lowest prices
Fast & Free shipping across Australia
A 30-day to 1 year warranty on eligible products to guarantee customer satisfaction

If you are unsure whether your item qualifies for a warranty, check the product page or contact us before purchasing.

3. Lost or Damaged Packages

  • If your package is lost in transit, we will work directly with the courier to resolve the issue.

  • If the courier is unable to recover your package, we will send a replacement order at no additional cost.

  • If your item arrives damaged, please contact our support team and provide clear details and photos of the damage.

  • We will assess the issue and arrange a replacement solution.

For lost or damaged items, reach out to support@growhealthy.com.au.

4. A Message to You

We understand that receiving your order quickly is important. That’s why we work hard to ensure your items are shipped as fast as possible, so you can start enjoying them without delay.

Once a package is handed over to the courier, we are no longer in control of delivery times. However, we will always provide you with a tracking number and updates when needed.

5. Headquarters & Warehouses

  • Our warehouses are located in Melbourne, VIC.

  • Our head office is also located in Melbourne, VIC.

6. Is Delivery Free?

Yes! We offer FREE delivery Australia-wide on all orders, with no minimum order value required.

7. How Long Until I Get My Order?

  • Processing Time: 1-3 business days.

  • Average Delivery Time: 3-15 business days.

  • Typical Delivery Range: Most orders arrive between 3-10 business days.

Delivery times depend on courier efficiency, which may vary due to high shipping volumes. If you experience any delays, please contact us, and we will assist you in tracking your order.

8. Contact & Support

We offer 24/7 email and ticket support for any shipping inquiries.

Email: support@growhealthy.com.au
Website: growhealthy.com.au

If you need further assistance regarding your order or delivery, feel free to reach out to us!